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Privacy Policy

Last updated: 27 July 2026

 

1. Introduction

This Privacy Policy explains how Baseline Performance Strength & Conditioning ("Baseline Performance", "we", "our" or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, contact us, purchase our services or participate in our coaching programs.

This policy is intended to comply with the Australian Privacy Principles contained within the Privacy Act 1988 (Cth) where applicable.

 

2. Our Details

Baseline Performance

Address: 9/62–64 Oakover Road, Preston, VIC, 3072, Australia

Website: https://www.baselineperformance.com.au

Email: info@baselineperformance.com.au

Phone: 0413 572 430

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3. Information We Collect

Depending on how you interact with us, we may collect:

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Personal Information

  • Full name

  • Date of birth

  • Address

  • Email address

  • Phone number

  • Parent or guardian information

  • Emergency contact details
     

Athlete Information

  • Tennis experience

  • Playing level

  • Training history

  • Sporting goals

  • Competition schedule

  • Equipment available
     

Health Information

To provide safe and effective coaching we may collect:

  • Injury history

  • Medical conditions

  • Surgical history

  • Allergies

  • Medications

  • Pain or symptoms

  • Rehabilitation history

  • Physical assessment results

  • Mobility, strength and performance testing

  • Videos submitted for movement analysis

Health information is treated as sensitive information and is handled with additional care.

 

4. How We Collect Information

Information may be collected when you:

  • Visit our website

  • Complete a contact form

  • Purchase a program

  • Book an assessment

  • Complete onboarding forms

  • Submit assessment videos

  • Communicate via email, phone or social media

  • Use TeamBuildr

  • Attend in-person coaching

  • Participate in online coaching

We may also receive information from parents, guardians or healthcare professionals where authorised by you.

 

5. Why We Collect Your Information

We collect personal information to:

  • Provide coaching services

  • Design individualised training programs

  • Conduct athlete assessments

  • Monitor progress

  • Improve athlete safety

  • Process payments

  • Manage subscriptions

  • Respond to enquiries

  • Send important service updates

  • Improve our services

  • Comply with legal obligations

 

6. Children

Many Baseline Performance athletes are under 18 years of age.

Where an athlete is under 18, personal and health information may be collected from a parent or legal guardian.

Parents and guardians are responsible for ensuring information provided is accurate.

 

7. How We Store Information

We take reasonable steps to protect personal information from:

  • unauthorised access

  • misuse

  • loss

  • disclosure

  • modification

Information may be stored securely using trusted third-party providers including:

  • Wix

  • Stripe

  • TeamBuildr

  • Google Workspace

  • Secure cloud storage providers

No electronic storage system is completely secure, however we take reasonable measures to safeguard your information.

 

8. Payment Information

Payments are securely processed through Stripe.

Baseline Performance does not store your full credit card details.

We receive limited transaction information such as:

  • payment status

  • subscription details

  • payment amount

  • transaction date

 

9. Disclosure of Information

We may disclose your information where reasonably necessary to:

  • TeamBuildr

  • Stripe

  • Wix

  • Accountants

  • Legal advisers

  • Coaches working on behalf of Baseline Performance

  • Healthcare professionals (where authorised)

  • Government authorities where required by law

We do not sell your personal information.

 

10. Marketing

With your consent we may send:

  • newsletters

  • educational resources

  • promotions

  • business updates

You may unsubscribe at any time.

Service emails relating to your account or coaching will still be sent where necessary.

 

11. Photos, Videos & Testimonials

Photos and videos may be collected for:

  • movement assessment

  • coaching feedback

  • progress tracking

  • exercise technique analysis

We will not use identifiable photographs, videos or testimonials for marketing without your separate consent.

For athletes under 18 years of age, parent or guardian consent is required.

 

12. Cookies

Our website may use cookies and similar technologies to:

  • improve website functionality

  • analyse website traffic

  • remember user preferences

  • improve user experience

You can disable cookies through your browser settings, although some parts of the website may not function correctly.

Please refer to our Cookie Policy for additional information.

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13. Overseas Storage

Some third-party providers used by Baseline Performance may store information outside Australia.

These providers may include:

  • Wix

  • Stripe

  • TeamBuildr

  • Google Workspace

By using our services you acknowledge that information may be processed overseas.

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14. Access & Correction

You may request access to the personal information we hold about you.

You may also request correction of inaccurate or incomplete information.

Parents or guardians may request access to information relating to their child where legally authorised.

 

15. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • provide coaching services

  • comply with legal obligations

  • maintain business records

  • manage insurance requirements

When information is no longer required it will be securely deleted or de-identified where appropriate.

 

16. Third-Party Websites

Our website may contain links to third-party websites.

Baseline Performance is not responsible for the privacy practices of those websites.

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17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with the revised date.

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18. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

Email: info@baselineperformance.com.au

Phone: 0413 572 430

Website: https://www.baselineperformance.com.au

Address:

Baseline Performance

9/62–64 Oakover Road

Preston VIC 3072

Australia

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